Refund policy
OMIDAILY - RETURN & REFUND POLICY
1. Return Window
You have 30 days after receiving your item to request a return.
Customers in the European Union (EU) have the right to cancel or return their order within 14 days of delivery for any reason under the EU cooling-off period.
2. Return Eligibility To be eligible for a return, your item must meet the following criteria:
Unworn, unused, and in the same condition that you received it.
Includes all original tags and is in its original packaging.
Accompanied by a valid receipt or proof of purchase.
3. Non-Returnable Items Certain types of items cannot be returned:
Perishable goods (such as food, flowers, or plants).
Custom or personalized products (such as special orders or engraved items).
Personal care and beauty goods.
Hazardous materials, flammable liquids, or gases.
Gift cards.
Final sale or clearance items (Note: Standard discounted items remain eligible for returns within the 30-day window if they meet condition requirements).
4. How to Initiate a Return
Contact Us: Send a return request to support@omidaily.com
Receive Approval: If your return is accepted, we will email you a return shipping label along with detailed packing instructions.
Ship the Item: Send your package back to our designated return address:
OmiDaily.com
3051 N D St, San Bernardino, CA 92405, USA Please note: Items sent back to us without first requesting a return will not be accepted.
5. Damages, Defective Items, and Wrong Orders Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at support@omidaily.com with photo/video evidence so we can evaluate the issue and make it right.
6. Exchanges The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
7. Refund Process
Inspection: We will notify you once we have received and inspected your return to confirm whether the refund was approved.
Processing Time: If approved, you will be automatically refunded on your original payment method within 10 business days. (Note: Your bank or credit card company may require additional processing time).
If more than 15 business days have passed since your return approval and you have not received your refund, please contact us at support@omidaily.com.
8. Contact Information & Return Address
Store Name: OmiDaily
Support Email: support@omidaily.com
Phone: +1 310-564-2650
Return Address: 3051 N D St, San Bernardino, CA 92405, USA
Customer Support Hours: Mon - Fri, 9:00 AM - 5:00 PM PST